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ITIL 4 Foundation Prep

9 Modules · 58 Lessons

Recommended resources

Module 2

The Seven Guiding Principles

Module 3

The Four Dimensions of Service Management

Module 4

The ITIL Service Value System (SVS)

Module 5

The Service Value Chain (SVC)

Module 6

General Management Practices

Module 7

Service Management Practices: Engagement and Resolution

Module 8

Service Management Practices: Planning and Improvement

Module 9

Technical and Asset Management Practices