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Learn French
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Module 11
Professional Telephone Conversations
1
Professional Phone Etiquette: Answering and Greeting Clients
Use standard phrases to answer the phone and greet a client professionally.
2
Identifying Callers and Their Purpose
Ask for the caller's identity and reason for calling.
3
Holding and Transferring Calls Politely
Use polite phrases to put a caller on hold or transfer a call.
4
Taking Messages for Colleagues
Take a message for a colleague, noting the caller's name and number.
5
Ending Professional Calls Politely
Use standard phrases to end a professional phone call politely.
Previous module
Essential Listening Skills for Phone Calls
Next module
Handling Customer Service Scenarios