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Learn French
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Module 12
Handling Customer Service Scenarios
Apologizing and Showing Empathy
Apologize and express empathy in response to a customer's problem.
2
Repeat to Confirm
Confirm information with a customer by repeating it back (e.g., address, order number).
3
Getting There: Asking for Addresses
Ask for and confirm a simple address (number, street, city, postal code).
4
Politely Declining Availability
Explain that a service or person is unavailable using polite language.
5
Customer Service Role-Play: A-Z
Participate in a simple role-play of a customer service call from start to finish.
End of course,
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