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Become a Technical Support Analyst
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Module 3
Navigating the Digital Workspace: Windows OS
1
Windows Interface: Settings and Tools
Navigate the Windows interface to locate system settings and administrative tools.
2
File Explorer: File & Folder Management
Use the File Explorer to manage files and folders (create, copy, move, rename, delete).
3
Ending Unresponsive Applications with Task Manager
Use the Task Manager to identify and terminate unresponsive applications.
4
Managing User Accounts in Windows
Create user accounts in Windows and distinguish between Standard and Administrator account privileges.
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Inside the Machine: Computer Hardware Essentials
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