Guiding the Customer Through Solutions

Give multi-step troubleshooting instructions using sequence words (d'abord, ensuite, puis, enfin).

Use the 'futur proche' (aller + infinitive) to explain the next immediate action.

Explain the actions you are taking on your end to resolve an issue.

Instruct the customer to wait politely while you perform a check ('Veuillez patienter un instant').

Offer an alternative solution when the first one does not work.