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Learn French language
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Module 7
Managing Call Flow and Expectations
1
Scheduling Follow-Up Calls: Dates and Times
State and understand dates and times to schedule a follow-up call.
2
Setting Expectations with the Futur Proche
Use the 'futur proche' to set expectations about timelines and next steps.
3
Seamless Call Transfers: Why & How
Explain the reason for transferring a call to another department or agent.
4
Placing and Retrieving Customers From Hold
Place a customer on hold and retrieve them from hold using polite phrases.
5
Managing Customer Expectations
Set expectations about waiting times or follow-up actions from the company.
Previous module
Guiding the Customer Through Solutions
Next module
Handling Complaints and Closing Calls