Technical Vocabulary & Simple Instructions

Identify and name common hardware in French (computer, screen, keyboard, mouse, router).

Describe common technical states (e.g., on/off, connected, slow).

Form and use the imperative ('vous' form) to give simple, one-step instructions (e.g., 'Cliquez sur le bouton').

Ask the customer to describe what they see on their screen.

Use the verbs 'vouloir' and 'pouvoir' to politely ask the customer to perform an action.