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Learn French language
·
Module 4
Understanding and Describing Problems
Decoding Customer Jargon
Recognize common phrases customers use to describe technical issues.
2
Negation with "ne...pas"
Use negation ('ne...pas') to describe what is not working (e.g., 'L'imprimante ne s'allume pas').
3
Active Listening: Showing Engagement
Use active listening expressions to show engagement (e.g., 'D'accord', 'Je vois', 'Je comprends').
4
Clarifying Customer Needs
Ask clarifying questions to better understand the customer's problem.
5
Asking Customers to Repeat or Slow Down
Politely ask a customer to repeat information or speak more slowly.
6
Confirming Understanding: Paraphrasing Customer Issues
Paraphrase the customer's issue to confirm your understanding.
Previous module
Gathering and Confirming Caller Details
Next module
Technical Vocabulary & Simple Instructions