Skip to main content
grasp.study
About
Explore
Pricing
Log in
Try it for free
Back to course
👋
Welcome to a Grasp lesson
Create a free account
to keep studying and create your own study path.
Learn French language
·
Module 3
Gathering and Confirming Caller Details
1
Asking for Customer Information: Yes/No and Information Questions
Form yes/no and information questions to request customer details (using 'est-ce que' and question words).
2
Gathering Customer Information
Ask for and correctly record a customer's name, phone number, and address.
3
Reading and Understanding Numbers to Thousands
Say and understand numbers up to the thousands for reference codes and other data.
4
Confirming Spelling
Request the spelling of a name or code and confirm it by reading it back.
5
Polite Requests for Information
Use polite phrases to request information (e.g., 'Pourriez-vous me donner...?').
Previous module
Professional Call Opening & Basic Interaction
Next module
Understanding and Describing Problems