Skip to main content
grasp.study
About
Explore
Pricing
Log in
Try it for free
Back to course
👋
Welcome to a Grasp lesson
Create a free account
to keep studying and create your own study path.
Learn French language
·
Module 2
Professional Call Opening & Basic Interaction
1
Formal Greetings: Bonjour & Bonsoir
Greet callers formally using appropriate time-of-day expressions (Bonjour, Bonsoir).
2
Crafting Your Introduction
Introduce yourself and your company using a standard script.
3
"Être" and "Avoir": Basic Information
Use the present tense of 'être' and 'avoir' to state basic information.
4
Using "Vous" in Calls
Address callers using the formal 'vous' pronoun consistently.
5
Polite Offers of Help with "Pouvoir"
Ask callers how you can help them using polite expressions with 'pouvoir' (e.g., 'Comment puis-je vous aider?').
Previous module
Foundations for Clear Phone Communication
Next module
Gathering and Confirming Caller Details