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UK electrical grids course
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Module 14
Module 14: Electricity Supplier Operations
1
Customer Onboarding and CRM in Electricity Supply
Describe the customer onboarding process and the role of Customer Relationship Management (CRM) systems in electricity supply.
2
Understanding Your Electricity Bill
Explain the electricity billing process, from meter data collection to bill generation and validation.
3
Electricity Payment Systems
Describe the different payment processing methods and systems used by electricity suppliers.
4
Supplier Switching: Process and Enabling Systems
Describe the switching process and the systems that enable customers to change suppliers.
Previous module
Module 13: Regulatory Framework and Support Mechanisms
Next module
Module 15: System Inefficiencies: Network Constraints