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Essential Skills
Recommended resources
The freely available resources this course will direct you to.
- Workflows vs Processeswww.youtube.com
- Microsoft Power Automate for Beginners: Start Automating Today!www.youtube.com
- What Is Business Process Automation?www.ibm.com
- What is Workflow? Definition, Types & Examples in 2026kissflow.com
- Business Process Mapping 101 (Step By Step Guide)www.youtube.com
- 7 Steps to Write Standard Operating Procedures that ACTUALLY Workwww.youtube.com
Module 2
Spreadsheet and Data Foundations
Module 3
Building Visual Workflows with Make
Module 4
Transforming Data Inside Automations
Module 5
Connecting APIs and Webhooks
Module 6
Adding AI to Workflows Responsibly
Module 7
Reliability, Safety, and Human Oversight
Module 8
Python Essentials for Automation
Module 9
Automating Files and APIs with Python
Module 10
Lead Intake and Qualification Project
Module 11
AI-Assisted Request Triage Project
Module 12