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Improve communication, build connections
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Module 9
Navigating Disagreement and Pushback
1
Ideas vs. Individuals: Understanding Constructive Disagreement
Distinguish between disagreeing with an idea versus attacking a person.
2
Expressing Disagreement Respectfully and Directly
Express disagreement clearly without excessive softening or apologizing (e.g., replacing "I'm sorry, but..." with "I see it differently...").
3
Disagree Respectfully: Acknowledgment-Before-Counter
Use acknowledgment-before-counter frameworks to disagree respectfully.
4
I-Statements for Conflict De-escalation
Apply Chris Voss's 'I' statements to state your position without escalating conflict.
Composed Communication Under Pressure
Maintain calm body language and neutral tone when facing a challenge.
6
Navigating Conflict: Standing Firm vs. Graceful Concession
Recognize when to hold your ground versus when to concede gracefully to preserve a relationship.
Previous module
Humor, Wit, and Playful Banter
Next module
Application: One-on-One and Small Groups