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Module 8
Operations and Process Management
1
Quantitative Demand Forecasting
Apply quantitative forecasting methods (e.g., moving average, exponential smoothing) to predict demand.
Process Flow Diagram: Bottleneck and Throughput Analysis
Formalize and analyze an operational process using a process flow diagram to identify the bottleneck and calculate throughput.
M/M/1 Queueing Metrics
Calculate key performance metrics (e.g., average wait time, system utilization) for a basic M/M/1 queueing system.
4
Optimizing Service Capacity: Balancing Cost and Wait Times
Use queueing analysis to evaluate the trade-off between service capacity cost and customer waiting cost.
5
Optimizing Inventory with EOQ Models
Calculate the optimal order quantity using the Economic Order Quantity (EOQ) model and its variants.
Lean Principles and Waste Identification
Define the five core principles of lean and identify the eight forms of waste (Muda) in a given operational process.
7
Lean Tools for Waste Reduction
Apply a specific lean tool (e.g., 5S, Poka-yoke) to propose an improvement for an identified source of waste.
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Supply Chain and Sourcing Strategy